If you prefer to come in and visit us…
Our stores opening times are
Monday to Friday 9:30am – 5:00pm
Saturday 9:00am – 5:00pm
Sunday 10am – 4pm
Public Holidays 10am – 3pm
Please note – Times may vary from time to time. Check our FaceBook page for additional details
Frequently Asked Questions
Please read our FAQ before sending us a message.
When you purchase from South African Pantry Limited in store and online, you are purchasing from a family business that takes pride in sourcing exciting products from halfway across the world at prices that are realistic and affordable.
You can create an account and track your orders, view past purchases or create favourites to quickly place your order.
FREIGHT & PACKING CHARGES
Charges are calculated at checkout and is dependent on the type, size, weight and quantity of your order.
Our shipping time frames vary dependent on your location. Typically deliveries for North Island non-rural should take 2-3 days and for South Island non-rural, 3-4 days (from being shipped).
We dispatch to Rural and South Island addresses between Monday and Wednesday only, and we dispatch deliveries to the North Island between Monday and Thursday only.
Please note: We do not deliver on weekends
RURAL DELIVERIES: Please note if your order delivery is to a Rural Delivery (RD) address, Waiheke Island, or Great Barrier Island, further freight charges will apply. Please email email@example.com to confirm full / final delivery fees.
For any further order or delivery questions please email firstname.lastname@example.org with your contact details and we will respond within the next 2 business days.
We accept all major credit cards for payment online. Your credit card details will be saved by our payment processor Stripe over a secure SSL connection and encrypted with AES-256. You can remove your card at any time.
You can pay using Humm (T’s & C’s apply) or through direct bank deposit*.
*Please note, for bank transfer, funds will need to reflect in our bank account before your items are dispatched.
- Orders received on Saturdays, Sundays and Public Holidays will be processed on the following business day.
- We aim to deliver your items as soon as possible but dispatch times indicated are subject to change.
- Standard sized items are usually delivered within 2-4 business days (Rural home delivery will take longer in some areas).
- Oversized items are usually delivered within 5-7 business days (Rural home Delivery will take longer in some areas). You will be contacted prior to delivery by the courier to arrange a suitable delivery day & time.
We want you to have a safe and secure shopping experience online. All payments via our site is processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.
Third party services we leverage to process payments are done through their systems and we do not hold any payment specific details.
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
Once you have successfully submitted your order we will send you an order confirmation to the email address you have provided us. Please check your spam or junk folders in case our email has been directed there. To avoid this, we recommend that you add our email address (email@example.com) to your contacts list.
If your order confirmation has not come through within 4 hours then please call our Customer Support Centre on 042 608 800
Unfortunately, once you have finalised your order and payment has been made, it cannot be changed or cancelled.
In most cases the prices you see for products online will be the same as the price of products in store. Prices are similar in-store and online because we want customers to enjoy the same great value for money from SA Pantry wherever they shop. You will occasionally find some ‘Online Only’ offers which are deals exclusively available to our online shoppers.
Yes – in most cases you can return products you have bought online.
For a product to be returned under our returns policy, that product must be in a resalable condition unless faulty or otherwise defective. Some restrictions and exceptions apply.
Unfortunately, due to food safety and hygiene requirements, you cannot return any of the product category items listed below, purchased through SA Pantry Online:
- Consumables (perishable products)
Unused and unopened non-perishable grocery items may be returned to our store for a refund or exchange with proof of purchase within 10 days.
If a product is deemed unsatisfactory, we can offer to exchange it for another one (ie. a different colour or size) or another product for the same value.
Proof of purchase is required in order to get an exchange or a refund.
There are also some restrictions that apply in relation to, jewellery and perishable goods. To see the full Refund Policy please click here.